Delivery Policy
Delivery Info
At Gippsland Food & Wine, we ship using Australia Post and StarTrack freight carriers. Shipping information will be supplied when orders are despatched with tracking information.
While we do everything possible to deliver your gift as early as possible, we are not in a position to 100% guarantee any delivery date requested. All estimated delivery dates are provided by our courier and sent in accordance to their recommendation.
Standard vs Express Shipping
Choosing Express Delivery guarantees that your order will leave our store front the same day when placed on a business day, before 12pm AEST or the next business day if placed after 12pm AEST Monday - Friday. Our Standard Delivery will leave our store front in 1-3 Business days.
Where the address is located in a rural area, delivery of your order may take a little extra time.
Please note products labelled with "Special Order" will require up to ten business days for this product to be available for your gift.
Same Day Delivery
At this stage we unfortunately cannot offer same day delivery due to our regional location. However we are working with our delivery partners to improve our delivery service.
Early and/or Late Deliveries
While we endeavour to deliver your gift within a reasonable timeframe, please note that all deliveries are made through Australia Post and therefore timeframes may vary. There may be times when your order may arrive early.
Redirection
If your order needs to be re-directed to a different address than the one provided, a fee of $19.95 applies. Please note that this fee is non-refundable. Delays of re-delivery of 24-48 hours are to be expected in these circumstances. Please call us on (03) 5634 2451 to discuss.
Authority To Leave
At Gippsland Food & Wine, we encourage Contactless Delivery. If the recipient is not home or at the delivery address upon delivery, where appropriate, our courier provider will leave the package at the delivery address and provide proof of delivery. Packages will not be left if the courier driver doesn’t deem it a safe place to leave the package. If this occurs, you may receive notification that your package has been dropped off at your local Post Office for collection. If re-delivery is required, please note that a re-delivery fee may apply.
Delivery Queries
If you have any queries on your delivery, please contact our Customer Service team at gfwyarragon@outlook.com or (03) 5634 2451. All queries need to be submitted within three weeks of your order being processed and shipped.
Please be aware that longer delivery times are to be expected in peak periods, natural disasters, acts of god, and pandemics. All these issues are out of our control and we are not liable for delays that arise from these.
Christmas Deliveries
While we aim to deliver the same quality of service we offer throughout the year, during this particularly busy time of year we cannot guarantee all orders placed within a week of 25th December be received before Christmas. This is partly due to expected delays with freight movements across Australia over the holiday period. Orders placed between 23rd December and 9th January will be processed on the next business day.
If you have any questions regarding Christmas Deliveries, please feel free to contact us at gfwyarragon@outlook.com.
Cancelling Orders
If you no longer wish to send your gift, please contact us within 1 hour of placing the order. Orders are processed quickly and we cannot guarantee to cancel your order without charges once it is already in production. Any order requesting a cancellation before despatch will incur a $5.00 cancellation fee to offset the transaction fees associated with the platform. If personalised items have been processed, extra fees may apply to your cancellation. If your order has been packed and is ready to be shipped, a $19.95 processing fee may apply and the remainder of the cost will be refunded.
If a request to cancel your order is made after your order has been despatch we will contact our couriers to request a return of the item, however please note that this may not be possible. If the item is successfully returned to us this will incur a $19.95 return fee and the remainder of the cost will be refunded. If there is a change of mind after the order has been delivered, then all the items must be returned to our store front at the customer’s own cost and all items must be unopened and undamaged. Once the returned items are received by our store front, a refund may be issued. Please contact us for further information. Orders that have already been delivered and cannot be cancelled and returned are not eligible for refund.
Please note our office hours are Monday to Friday, 9am – 4pm AEDT. If your order was placed outside of business hours, please email gfwyarragon@outlook.com and our customer service team will be in contact with you on opening on the next business day.
Amending Orders
If you would like to amend your order, please contact us within 1 hour of placing the order – please note our office hours are Monday to Friday, 9am – 4pm AET. Orders are processed quickly and we cannot guarantee to make changes to your order without charges once it is already in production, particularly with personalised items. If personalised items have been processed, fees may apply to your amendment.
Please note our office hours are Monday to Friday, 9am – 4pm AET. If your order was placed outside of office hours, please email gfwyarragon@outlook.com and our customer service team will be in contact with you on opening on the next business day.
SOME FAQ's
What time will my gift arrive?
Deliveries will arrive at business addresses by 5.00pm and residential addresses by 7.00pm. Unfortunately, we cannot specify an exact time of day for delivery on our Courier services.
What if the wrong address is supplied for delivery?
Ensuring that the full and correct street address is provided for delivery is your responsibility, including any business names, tower numbers and hospital wards, etc. If your gift is delivered to the wrong address due to incorrect or insufficient details being supplied, an additional delivery charge will apply to redirect/redeliver the gift and may also cause delay in delivery. So please triple check before placing your order!
Do you offer Next Day Delivery?
Due to being in regional Victoria, we cannot offer next day delivery. We can however offer Express Shipping via Australia Post if you require your order urgently. For special orders or requests, please call our Customer Service team to discuss your requirements.
Do you offer discount rates for bulk orders?
Yes we do! Email gfwyarragon@outlook.com to discuss your individual needs. Minimum order quantities apply.
What if my recipient is not at home?
If no one is home, our Courier will leave the parcel at the premises but only if they think it safe to do so. If it's too hot and there's no safe place to leave your delivery, the gift may be taken back to the Courier depot and a calling card left at the premises for your recipient to arrange redelivery or pick up. Please note that this may incur a fee.
Do you deliver overseas?
Unfortunately, we do not currently deliver overseas.
If you have any further questions, please contact us at gfwyarragon@outlook.com or (03) 5634 2451.